I am committed to providing a high-quality, safe, and professional mentoring service to all young people, parents/carers, schools, and partners. I welcome feedback and take all concerns seriously, using them as an opportunity to improve the service.
If you have a concern, please raise it as soon as possible by contacting me directly:
I aim to listen, respond respectfully, and resolve concerns quickly and fairly.
If the concern cannot be resolved informally or is more serious:
If you are not satisfied with the outcome, you may request a further review. Where appropriate, an independent person may be involved.
Any concerns relating to the safety or wellbeing of a young person will be treated as a safeguarding matter and responded to immediately in line with safeguarding procedures.
All complaints are handled sensitively and confidentially. Information will only be shared where necessary to investigate and resolve the concern, in line with data protection requirements.
The full Complaints Policy is available upon request.
